Who is responsible

Maestro Pantry Ltd., located at 11 Walter Road, Swansea, SA1 5NF, United Kingdom. Data compliance liaison: [email protected].

Legal framework

We manage customer data in compliance with UK GDPR and the Data Protection Act 2018 alongside applicable regulations active throughout United Kingdom. In instances where policy terms contradict statutory frameworks, statutory rules govern.

What we collect

Placing an order requires specific logistical facts: recipient name, physical shipping destination, email contact, phone number, and package contents. We do not process or retain card credentials on our servers. During site navigation, system logs record technical metrics, including IP addresses, client software, and viewed pages via cookies detailed later.

• Customer contact and shipping details including legal name, postal address, email address, and delivery telephone number
• Transaction history, purchased culinary product records, and invoice identifiers
• Technical telemetry, device diagnostic logs, IP addresses, and browser specifications collected via standard server protocols
• Customer support correspondence, culinary inquiries, and fulfillment communications

Why we use it

• Fulfilling culinary orders, coordinating freight, and resolving customer returns.
• Addressing customer communications and relaying operational order notifications.
• Maintaining storefront protection, server integrity, and monitoring site usage patterns.
• Forwarding seasonal ingredient updates exclusively to opting-in subscribers, with an opt-out link in every broadcast.

Cookies and browser data

Our platform places data snippets inside your web browser. Essential files keep shopping baskets and checkout workflows active, so they remain permanently active. Aggregate statistical cookies track site movement without personal identifiers. Commercial tracking activates strictly upon your consent inside the notice prompt. You can revoke preferences at any moment through the notice or browser controls; consult our Cookie Policy for the itemized registry.

Authorized External Recipients

Courier services receive destination details to complete carriage. Transaction processors obtain information strictly necessary to settle balances. Infrastructure hosts and metrics systems manage information strictly under data processing agreements. We never trade or sell private records.

Maestro Pantry Ltd. operates strictly within the United Kingdom and complies with the UK Data Protection Act 2018. We do not sell, rent, lease, or monetize customer personal information to third parties under any circumstances.

Data Retention Periods

Commercial records persist throughout the term mandated by statutory tax rules, after which we purge them. Customer profile records endure until you request account closure. Platform traffic metrics are cleared after 14 months.

Your rights

Pursuant to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom residents possess statutory rights to access their personal data, rectify inaccurate records, request deletion, restrict processing activities, and obtain data portability. To exercise these rights, submit a written request to [email protected].

Security

Maestro Pantry Ltd. does not collect, record, process, or store credit or debit card numbers on this website. All orders are completed strictly via Cash on Delivery with the postal carrier at no extra surcharge, or via Direct Bank Transfer arranged through your independent banking portal following order confirmation.

Questions about this policy

Contact [email protected] or ring +44 1792 222 742 throughout Mon-Fri 09:30-17:00. We address every inquiry within one business day.

Merchant

Maestro Pantry Ltd.

Registered address

11 Walter Road, Swansea, SA1 5NF, United Kingdom

Email

[email protected]

Phone

+44 1792 222 742

Working hours

Mon-Fri 09:30-17:00

Registration

Company No. 18187853